How Leveledge Technologies Empowered a Leading Eyewear Brand to Streamline Operations, Scale Confidently, and Drive Smarter Growth
The team behind a fast growing premium eyewear brand renowned for their sleek designs and top-tier quality had a strong vision for scaling up. But as orders surged across retail, eCommerce, and wholesale channels, internal systems began to fall behind. Customer data was scattered, workflows were manual, and the lack of a centralized platform was slowing progress. That’s when they approached Leveledge Technologies, having heard about our proven track record from trusted industry peers.
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The Challenge
Their products were being sold through flagship stores, eCommerce channels, and top-tier retail partners. But as the business scaled, so did the complexity. Behind the scenes, they were struggling with:
- Data scattered across platforms
- No centralized view of B2B and B2C operations
- Limited personalization in customer interactions
- No real-time reporting or visibility everything managed Manually
- Unstructured Wholesale Workflow and sales process
After a few thoughtful discussions, it became clear they didn’t just need advice they needed a strategic Tech partner. That’s where we came in.
The Solution
- One CRM to Connect It All
We developed a centralized CRM platform that unified their entire customer and partner ecosystem seamlessly integrated with their SAP backend and eCommerce platforms. Everything was in one place, always up to date
- Customer Support Automation
We introduced a smart ticketing system that automatically logged, categorized, and routed issues to the right teams complete with SLA tracking.
- Personalized Communication & Engagement
- Intelligent reminders for abandoned cart Items
- Personalized customer alerts based on each customer’s purchase timeline
- Post-purchase survey forms capturing feedback when it mattered most
- Automated Tailored offers and follow-ups Messages
- Optimized Sales Process with Real-Time Visibility
We pulled together sales data from EBOs, cart activity from the website, and behavioral insights from CRM to create a real-time analytics ecosystem with dashboard.
The Impact
- Faster Resolutions
Customer issues that used to take days were now resolved in hours. Satisfaction scores jumped from 3.8 to 4.5. - 80% Automation in Support
The majority of repetitive support tasks were automated, giving the team time to focus on higher-value work. - Boost in Repeat Purchases
Personalized reminders and follow-ups landed at the right time, leading to more engagement—and more sales. - Smoother Wholesale Operations
B2B partners enjoyed a faster, more reliable experience from onboarding to order tracking. - real-time insights led to faster Decision-Making
With real-time insights, the leadership team could finally make proactive, data-driven decisions.
We didn’t just fix tech issues.
We gave the brand the tools, clarity, and control to lead with confidence and scale without chaos.
That’s the Leveledge way.